Shipping

In Sweden we ship with PostNord for a cost of 100 SEK, free delivery over 2 000 SEK.

In EU we ship via UPS Standard for a cost of € 20, free delivery over € 200. 

Outside EU we ship via UPS Expedited for a cost of $ 50, free delivery over $ 450. 

Shipping to the USA, Asia and countries that impose customs duty is generally between 3-5 business days. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility and will be invoiced to the recipient by the carrier and not by us. For further questions, do not hesitate to contact us at online@saraclausin.com Business days are defined as Monday through Friday, except holidays.

You will receive an Order Confirmation with the tracking number so you can check the progress of your delivery at the carrier’s website. Please note that the tracking numbers can sometimes be assigned before our carrier actually picks up your shipment; therefore the tracking links may take up to 24 hours to be activated within the carriers system. 

All shipments are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Once your items have been delivered/signed for they are no longer covered by insurance.If your box is damaged upon arrival, you must make a note with the carrier’s courier/driver when signing for it that you are accepting a damaged box. If the goods inside the box is damaged you must immediately contact the carrier and report the damage to them. The carrier will then give you information of the next steps. You must also keep the outer box, as it will be a part of the investigation for the cause of the damage.

We do not store any card information at our servers! All transactions submitted are encrypted with the highest security standard. We also use Verified by Visa® and MasterCard® Securecode, if you have not yet registered your card for any of these services, please do so by contacting your card issuer/bank.

Shipping is not included in the given prices at each item. The shipping cost is added during checkout. Import duties, taxes and charges are not included in the item price or shipping costs. The import duties, taxes and charges are the buyer’s responsibility and will be invoiced to the recipient by the carrier (and not by us). Sara Clausin is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

If a shipment has been sent to you and it is refused by you and returned to us for any reason, then you will be subject to a 20% return fee, which will be deducted from your payment. Depending on the item value of the shipment, the parcel and its content might alternatively be destroyed by the carrier or by the local Custom Authorities resulting in no refund amount at all. If you refuse/do not pay the import duties/taxes the parcel will be returned to us and treated as a refused shipment.