Exchanges & returns

All returns and exchanges require a Return Authorization Number (RAN). You have to request a RAN by emailing online@saraclausin.com. Returns or exchanges made without RAN can NOT be processed. Our return policy allows for a 14-day return window from the day you pick up your order.
Send to:

sara clausin AB

Bondegatan.50.

11633 Stockholm

Sweden

You can always return your purchase for free at our store on Bondegatan 50, Stockholm, regardless of the delivery method.

The Product Authenticity Tag must be attached to the item.

• The item must be packaged in the same or similar manner as it was received.
• Footwear returns and exchanges must include the original shoebox in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee.
• The original dust bag for bags must be included in the return or exchange.
• Returned items must be unworn, unaltered, unwashed, with all original tags attached, and free of defects. Items must also be free from any kind of odors like perfume or cigarette smoke for example.
• The item must be returned within 14 calendar days after you have placed the order.– The return shipment will be at your responsibility and cost. We require all international returns to be shipped via a courier service provided by DHL or UPS, no exceptions.

Unidentified returns will be returned to sender. We are only able to offer size exchanges. Exchange for size is subject to stock availability. The buyer has to cover all shipping expenses. When counting the days in the given time frame under our Return Policy we can not take into consideration:

• Delays in the custom clearance as such delays are outside of our control.
• Delays if the recipient request a later delivery or an address change after the order has been booked into the system and/or dispatched from our warehouse.
• Delays if the recipient is not available at the given delivery address when the carrier attempt to deliver the shipment.
• Delays if the recipient´s delivery address stated when the order was placed is incorrect, or if the recipient has moved since the order was placed.

Klarna payments

Once we've received your return, your Klarna invoice will be automatically processed by us. As a customer, you don't need to take any action; we'll handle it for you, and the order will be canceled.

Cancelled orders/ Refused shipment
If a shipment has been sent to you and it is refused by you and returned to us for any reason, then you will be subject to a 20% return fee, which will be deducted from your payment. Depending on the item value of the shipment, the parcel and its content might alternatively be destroyed by the carrier or by the local Custom Authorities resulting in no refund amount at all. If you refuse/do not pay the import duties/taxes the parcel will be returned to us and treated as a refused shipment.

Kindly note that return shipping charges will fall under your responsibility. However, please rest assured that we will process your returns fairly and efficiently within a time frame of 1-3 business days.. All authorized returned merchandise is subject to re-entry inspection, which is at the sole discretion of Sara Clausin and must meet all the requirements listed under the Return Policy below. Sara Clausin reserves the right to assess re-stocking fees depending on the state of the returned merchandise or for other reasons as we see fit. If the authorized returned item(s) passes re-entry inspection, you will receive a confirmation of the return and the refund. The be credited to original purchasers credit card.

Restocking fees apply to:

1. Returns of items that are damaged altered or have an odor.
2. Returns from customers with a specific purchase/return history. Customers that repeatedly purchase from us only to return all or the better part of their orders might be subject for restocking fees.