Faq

OH NO! I NEED TO RETURN MY ORDER, WHAT DO I DO?

All returns and exchanges require a Return Authorization Number (RAN). You have to request a RAN and a return form by emailing online@saraclausin.com. You need to print out the return form and attach it in the package with your return.

Purchased return items must be back to us in store within 14 calendar days after you have received the item. The buyer has to cover all shipping expenses.

Send your return to:

SARA CLAUSIN AB
BONDEGATAN 50
116 33 STOCKHOLM
SWEDEN

 

WHY CAN’T I BUY ONLINE OTHER BRANDS I KNOW YOU SELL IN THE STORE?

Some designers might not be available to buy online. To buy items from such designers, you have two options:

1. Visit our Stockholm store to purchase the items.
2. Make a request to our email online@saraclausin.com: simply enter your email and click the submit button. We will then review your request and contact you by email at our earliest convenience.

  

NOW I'VE DONE MY SHOPPING! WHEN DO I RECEIVE MY PACKAGE?

Shipping within the EU generally is 2-4 business days. Shipping to the USA, Asia and countries that impose customs duty is generally between 3-5 business days. Business days are defined as Monday through Friday, except holidays.

We also provide every order confirmation with a tracking link so that you can follow your package.
For further questions, do not hesitate to contact us at online@saraclausin.com

 

HOW MUCH IS MY FREIGHT COST?

In Sweden we ship via DHL for a cost of € 10 (120 SEK) - Free delivery over € 200
In Denmark we ship DHL for a cost of € 15- Free delivery over € 200
In EU we ship via UPS Standard for a cost of € 20- Free delivery over € 200
Outside EU we ship via UPS Expedited for a cost of € 30 - Free delivery over € 450

 

HOW MUCH IS MY FREIGHT COST? HOW DOES IT WORK WITH DUTIES AND TAXES? 

There is no additional taxes or customs duties charged for items that are shipped within the European Union. 

Customers outside EU, that impose customs duty (USA, Asia, England, Norway)

In order with the U.S customs and Border Protection, provides customers free of duty and tax-imposed articles up to $800 per order and day. For more information, please see U.S Customs and Border Protection.

If you´re not satisfied with your order, same return policy applies on order to the U.S. Please note for our U.S Customers that CBP does not return taxes/ charges.

 

MY PACKAGE WAS BROKEN WHEN I RECEIVED IT, WHAT CAN I DO WITH IT?

All shipments are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Once your items have been delivered/signed for they are no longer covered by insurance. If your box is damaged upon arrival, you must make a note with the carrier’s courier/driver when signing for it that you are accepting a damaged box.

If the goods inside the box is damaged you must immediately contact the carrier and report the damage to them. The carrier will then give you information of the next steps. You must also keep the outer box, as it will be a part of the investigation for the cause of the damage.