All shipments are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Once your items have been delivered/signed for they are no longer covered by insurance.
If your box is damaged upon arrival, you must make a note with the carrier’s courier/driver when signing for it that you are accepting a damaged box.
If the goods inside the box is damaged you must immediately contact the carrier and report the damage to them. The carrier will then give you information of the next steps. You must also keep the outer box, as it will be a part of the investigation for the cause of the damage.