Faq

OH NO! I NEED TO RETURN MY ORDER, WHAT DO I DO?
All returns and exchanges require a Return Authorization Number (RAN). You have to request a RAN and a return form by emailing online@saraclausin.com. You need to print out the return form and attach it in the package with your return.

 

Purchased return items must be back to us in store within 14 calendar days after you have received the item. The buyer has to cover all shipping expenses.

HOW MUCH IS THE FREIGHT COST?
In Sweden we ship via DHL for a cost of 100 SEK.
In Denmark we ship DHL for a cost of 150 SEK.
In EU we ship via UPS Standard for a cost of 200 SEK.
Outside EU we ship via UPS Expedited for a cost of 450 SEK.

 

* See conditions in Terms of Use.

WHY CAN’T I BUY ONLINE OTHER BRANDS I KNOW YOU SELL IN THE STORE?
Some designers might not be available to buy online. To buy items from such designers, you have two options:

 

1. Visit our Stockholm store to purchase the items.
2. Make a request to our email online@saraclausin.com: simply enter your email and click the submit button. We will then review your request and contact you by email at our earliest convenience.

MY PACKAGE WAS BROKEN WHEN I RECEIVED IT, WHAT CAN I DO WITH IT?
All shipments are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Once your items have been delivered/signed for they are no longer covered by insurance.

 

If your box is damaged upon arrival, you must make a note with the carrier’s courier/driver when signing for it that you are accepting a damaged box.

If the goods inside the box is damaged you must immediately contact the carrier and report the damage to them. The carrier will then give you information of the next steps. You must also keep the outer box, as it will be a part of the investigation for the cause of the damage.

NOW I’VE DONE MY SHOPPING! WHEN DO I RECEIVE MY PACKAGE?
Shipping within the EU generally is 2-4 business days. Shipping to the USA, Asia and countries that impose customs duty is generally between 3-5 business days. Business days are defined as Monday through Friday, except holidays.

 

You can also track you shipping; you will find a link in your order confirmation email.
For further questions, do not hesitate to contact us at online@saraclausin.com