Faq
All returns and exchanges require a Return Authorization Number (RAN). You have to request a RAN and a return form by emailing online@saraclausin.com. You need to print out the return form and attach it in the package with your return.
Purchased return items must be back to us in store within 14 calendar days after you have received the item. The buyer has to cover all shipping expenses.
Send your return to:
SARA CLAUSIN AB
BONDEGATAN 50
116 33 STOCKHOLM
SWEDEN
Some designers might not be available to buy online. To buy items from such designers, you have two options:
1. Visit our Stockholm store to purchase the items.
2. Make a request to our email online@saraclausin.com: simply enter your email and click the submit button. We will then review your request and contact you by email at our earliest convenience.
Shipping within the EU generally is 2-4 business days. Shipping to the USA, Asia and countries that impose customs duty is generally between 3-5 business days. Business days are defined as Monday through Friday, except holidays.
We also provide every order confirmation with a tracking link so that you can follow your package.
For further questions, do not hesitate to contact us at online@saraclausin.com
In Sweden we ship via DHL for a cost of € 10 (120 SEK) - Free delivery over € 200
In Denmark we ship DHL for a cost of € 15- Free delivery over € 200
In EU we ship via UPS Standard for a cost of € 20- Free delivery over € 200
Outside EU we ship via UPS Expedited for a cost of € 30 - Free delivery over € 450
There is no additional taxes or customs duties charged for items that are shipped within the European Union.
Customers outside EU, that impose customs duty (USA, Asia, England, Norway)
In order with the U.S customs and Border Protection, provides customers free of duty and tax-imposed articles up to $800 per order and day. For more information, please see U.S Customs and Border Protection.
If you´re not satisfied with your order, same return policy applies on order to the U.S. Please note for our U.S Customers that CBP does not return taxes/ charges.
MY PACKAGE WAS BROKEN WHEN I RECEIVED IT, WHAT CAN I DO WITH IT?
If the goods inside the box is damaged you must immediately contact the carrier and report the damage to them. The carrier will then give you information of the next steps. You must also keep the outer box, as it will be a part of the investigation for the cause of the damage.